CONTACT

Get In Touch

Have a question about your order, our products, or anything else? We'd love to hear from you!

Customer Support:

  • Email: contact@kollenus.com
  • Response Time: 1-6 hours
  • Business Hours: Monday-Friday, 9 AM - 6 PM EST

What We Can Help With

  • Order status and tracking  
  • Product information and recommendations  
  • Returns and exchanges  
  • Shipping questions  
  • Size and fit guidance  
  • Custom orders and bulk inquiries  
  • Technical website issues  
  • General questions  


📍 Business Information

Kollen US
2831 E Oakland Park Blvd  
Ste 9-408  
Fort Lauderdale, FL 33306  
United States  

Note: We are an online-only retailer and do not have a physical storefront. All inquiries should be made via email.


📦 Order Lookup

Track your order or look up order details:

  • Visit: kollenus.com/pages/order-lookup
  • Enter your order number and email address
  • Get instant status updates


Send Us a Message

For fastest service, include the following in your email:

For Order Inquiries:

  • Order number
  • Email address used for order
  • Specific question or issue
  • Photos if reporting damage/defect

For Product Questions:

  • Product name or link
  • Your question
  • Any specific requirements

For Returns/Exchanges:

  • Order number
  • Item(s) to return/exchange
  • Reason for return
  • Preferred resolution (refund or exchange)

Privacy Notice

When you contact us, we collect and store your:
- Name and email address
- Order information (if applicable)
- Message content
- Communication history

This information is used solely to respond to your inquiry and improve our service. See our Privacy Policy for complete details.

Security Tips

Protect yourself from scams:
- We will NEVER ask for your password or full credit card number via email
- Verify emails are from @kollenus.com domain
- Don't click suspicious links claiming to be from us
- Report phishing attempts to contact@kollenus.com

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Phone Support

Currently, we provide support via email only to ensure all customers receive documented, timely responses. This allows us to:
- Serve customers across all time zones
- Provide accurate, written responses
- Maintain records of all communications
- Attach photos and documents easily

If you require phone support, please email us and we'll arrange a call.


International Customers

We welcome customers from around the world! For international inquiries:
- Email is preferred (accounts for time zone differences)
- Include your country in your message
- Specify if you need assistance with customs/duties questions
- We respond in English (other languages upon request)


Feedback & Suggestions

We value your feedback! Share your thoughts on:
- Product suggestions
- Website improvements
- Customer service experience
- Any other ideas to serve you better

Email: contact@kollenus.com  
Subject: "Feedback"


Urgent Issues

For urgent matters (wrong item shipped, damaged product, missing order):
- Email: contact@kollenus.com
- Subject: "URGENT: [Order Number]"
- Include photos if applicable
- We prioritize urgent issues and respond within 24 hours

 

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Thank you for choosing Kollen US!

We appreciate your business and look forward to helping you.