FAQs

Frequently Asked Questions

Order & Shipping
Q: How long does shipping take?
A: Standard shipping takes 5-7 business days. Expedited (3-4 days) and Express (1-2 days) options available. See our Shipping Policy for details.

Q: Do you ship internationally? 
A: Yes! We ship to 150+ countries worldwide. International delivery times vary by destination (10-15 business days) with custom duty paid.

Q: Can I change my order after placing it?
A: Email us immediately at contact@kollenus.com. We can only change orders that haven't shipped yet.

 Returns & Refunds
Q: What's your return policy?
A: We offer a 30-day return policy from delivery date. Items must be in original condition with tags attached. See our Return Policy for full details.

Q: How long do refunds take?
A: Once we receive your return, refunds are processed within 5-10 business days to your original payment method.

Q: Who pays for return shipping? 
A: Customers are responsible for return shipping costs unless the item is defective or we sent the wrong item.

Products
Q: Are your products authentic?  
A: Yes! All products are 100% authentic and sourced from authorized suppliers.

Q: Do you offer warranties?  
A: Products come with manufacturer warranties where applicable. Contact us for specific warranty information.