Returns & Exchanges

Need to return or exchange your Kollen order? You can request a return online within 30 days after your order is delivered. Just follow the steps below.

How to request a return, step by step

  1. Open your account. Click the account icon (next to the cart) at the top of our website, or go to kollenus.com/account.
  2. Sign in with your email. Enter the email address you used for your order, then type in the 6-digit code we email you. No password is needed.
  3. Find your order. Open the order you want to return.
  4. Click "Request return". Select the item(s) you want to return and choose the reason, then submit your request.
  5. Wait for approval. We'll review your request and email you the return instructions and our return address once it's approved.
  6. Pack your item(s) safely. Return the cover unused, in its original packaging, with all the accessories it came with (such as the keychain).
  7. Ship it back. Send the package to the address in your approval email. Your name must be clearly visible on the return shipping label so we can identify your return. Return shipping is paid by the buyer.
  8. Get your refund. Once we receive and inspect your return, your refund is processed to your original payment method within 2-3 business days.

Tip: you can also start a return from the "View your order" link in your order confirmation or shipping email.

Exchanges

Want a different color or a different fit for your key? Request a return for the item following the steps above and place a new order for the item you want. Exchanges incur a new shipping charge. If you exchange an engraved cover for another engraved cover, a new engraving charge applies.

Refund amounts

  • Standard (non-engraved) items: a 15% restocking fee applies.
  • Engraved or personalized items: can be returned within the same 30-day window. The engraving charge is non-refundable and is deducted from your refund, then a 15% restocking fee applies to the remaining item price.
  • Defective item or a mistake on our part: we'll replace it or give you a full refund with no deductions.

Questions?

We're happy to help. Email us at contact@kollenus.com or visit our Contact page. For full details, read our Refund Policy.